Help Center

Where is my shipment? / How can I track my order?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I have received an email that my order has been shipped but I cannot track it. What should I do?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What if I didn’t receive my order/shipment confirmation email?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I received a call from ‘Shipping Carrier X’ to schedule delivery of my order, but I thought DecorPlanet.com would be delivering my order. What else should I look out for?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What should I do if the driver will not allow me to inspect merchandise?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

Where is my shipment? / How can I track my order?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I have received an email that my order has been shipped but I cannot track it. What should I do?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What if I didn’t receive my order/shipment confirmation email?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I received a call from ‘Shipping Carrier X’ to schedule delivery of my order, but I thought DecorPlanet.com would be delivering my order. What else should I look out for?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What should I do if the driver will not allow me to inspect merchandise?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

Where is my shipment? / How can I track my order?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I have received an email that my order has been shipped but I cannot track it. What should I do?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What if I didn’t receive my order/shipment confirmation email?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I received a call from ‘Shipping Carrier X’ to schedule delivery of my order, but I thought DecorPlanet.com would be delivering my order. What else should I look out for?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What should I do if the driver will not allow me to inspect merchandise?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

Where is my shipment? / How can I track my order?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I have received an email that my order has been shipped but I cannot track it. What should I do?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What if I didn’t receive my order/shipment confirmation email?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

I received a call from ‘Shipping Carrier X’ to schedule delivery of my order, but I thought DecorPlanet.com would be delivering my order. What else should I look out for?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.

What should I do if the driver will not allow me to inspect merchandise?

All communications from DecorPlanet.com are sent to the email address on file. Unless you have updated it, the email address was set at the time of purchase and is the same as your login for the ‘My Account’ customer portal. Please check your spam/junk folders for emails from General@DecorPlanet.com, and be sure to add *.decorplanet.com or decorplanet.com to your approved sender’s list. If you still cannot locate a message or you do not know which email address you registered with us, please contact our customer service department via email: General@DecorPlanet.com or by calling: (800) 504-9974 option 2.