At DecorPlanet.com, we care about our customers, and value and respect your right to privacy and to understanding of how and what information about you (“Personal Information”) is being collected and how it is being used. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.
This Privacy Policy applies to your use of our website (“Site”) or when you share your information with our sales or service representatives (e.g. a customer service agent, design professional, or a sales associate) or send us a letter, email or chat.
Before submitting your personal information on our site or through our service, please review this Privacy Policy carefully.
Information We Collect and How We Use Your Information
There are three general categories of information we collect:
- Information you provide to us
- Information we automatically collect from your use of the Site
- Information we collect from third parties
We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.
Information you provide to us
- Your name and contact details (such as your email address, mailing address, phone number, and password)
- Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
- Your financing information (such as social security number, date of birth, and income)
- Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
- Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)
Brands get the opportunity to connect with new potential customers in retail showrooms. People that may be unfamiliar with your products or services can learn more about them in-person with one-on-one customer service. Without feeling pressured to buy an item right away, many shoppers are more comfortable entering a product showroom where they can test products out for themselves.
Our Security Measures
The security and privacy of your information is important to us. We implement a variety of appropriate technical and organizational safeguards to maintain the safety of your personal information. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information in certain areas of our websites during transmission across the Internet. We use a PCI-compliant payment service provider over a secured network.
We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.
Keeping Your Information
We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes.
When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.